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    Gdpr

    Privacy Policy

    Homa Ceramics Privacy Policy

    At Homa Ceramics, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR).

    1. Who We Are

    Homa Ceramics is an independent ceramics business based in Thessaloniki. We specialize in handcrafted ceramic products. For any questions regarding this Privacy Policy or the handling of your data, please contact us at:

    2. What Data We Collect

    We may collect the following personal data:

    • Personal Identification Information: Name, email address, phone number, shipping/billing address.
    • Transaction Information: Order details, payment method (we do not store payment card details), transaction history.
    • Website Usage Data: IP address, browser type, pages visited, and other browsing information collected through cookies.
    • Communication Data: Email correspondence, customer service inquiries, and feedback.

    3. How We Collect Your Data

    We collect data in the following ways:

    • When you place an order on our website.
    • When you contact us via email, phone, or social media.
    • When you sign up for our newsletter or marketing materials.
    • Automatically through cookies when you browse our website.

    4. How We Use Your Data

    We use your data to:

    • Process your orders and manage your account.
    • Deliver products to your provided address.
    • Communicate with you regarding your order or customer support inquiries.
    • Improve our website and services, using aggregated data to analyze trends and user behavior.
    • Send you promotional materials, if you have opted in to receive marketing communications.

    5. Legal Basis for Processing

    We process your personal data under the following legal bases:

    • Consent: When you voluntarily provide us with your information or opt into receiving marketing communications.
    • Contractual Obligation: To fulfill your orders and deliver products to you.
    • Legitimate Interests: For the improvement of our services, website, and customer experience.

    6. How We Share Your Data

    We do not sell or share your personal data with third parties except when necessary to provide our services, such as:

    • Payment processors to handle transactions.
    • Delivery partners to ship your orders.
    • Service providers for website hosting, email marketing, and data analytics.

    These third parties only process your data as necessary and in accordance with GDPR.

    7. How Long We Keep Your Data

    We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, we retain order information for tax and accounting purposes.

    8. Your Rights

    You have the following rights under GDPR:

    • Right of Access: You can request a copy of the personal data we hold about you.
    • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
    • Right to Erasure: You can request the deletion of your data where there is no legal obligation for us to retain it.
    • Right to Object: You can object to how we use your data, especially for direct marketing.
    • Right to Data Portability: You can request your data in a structured, machine-readable format.
    • Right to Withdraw Consent: You can withdraw your consent to receive marketing communications at any time.

    To exercise any of these rights, please contact us at homaceramics@gmail.com.

    9. Cookies

    Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device. You can control your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

    10. Data Security

    We take the security of your data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, or disclosure.

    11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you will be notified if the changes are significant.

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